Official Document
App kiss918 treats your privacy as a trust to be upheld with the utmost care. This document clearly explains what data we collect, why we need it, and how we protect it in accordance with Malaysian law.
Our Privacy Commitment
The core principles that guide how we protect every member's privacy.
All data transmitted between your device and app kiss918 servers is protected by military-grade SSL encryption. Your personal and financial information cannot be intercepted or read by any third party.
App kiss918 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection and processing of your data is carried out on a valid legal basis and strictly for the stated purposes.
Your personal data will not be sold, rented, or shared with third-party advertisers under any circumstances. Your information belongs to you — we only use it to provide the services you need.
You have the full right to access, amend, request a copy of, or request the deletion of your personal data. Contact our team via Live Chat or email and we will process your request within 14 working days.
Payment information processed via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX is handled by PCI DSS-compliant payment gateways. We do not store your bank account or e-wallet details on our servers.
You may opt in or out of marketing communications at any time. To unsubscribe, simply adjust your account settings or contact app kiss918 customer support directly.
Quick Summary: app kiss918 collects your personal data to deliver its services, protect account security, and comply with Malaysian law. We do not sell your data. You may request access, correction, or deletion of your data at any time. This policy explains everything in full detail.
This Privacy Policy ("Policy") describes how app kiss918 ("Platform", "we", "us") collects, uses, stores, protects, and shares personal data in connection with all services we provide to members and users in Malaysia.
App kiss918 takes data privacy very seriously. We understand that when you register and play on our platform, you are entrusting us with sensitive personal information. That trust is a responsibility we do not take lightly. Every decision we make regarding your data is guided by careful consideration of what best protects your privacy.
This policy applies to all information you provide to us through the app kiss918 website, mobile application, interactions with our customer support team, or any other channel related to our services. It also applies to data we collect automatically when you use the platform.
This Privacy Policy forms part of Terms & Conditions app kiss918 and should be read in conjunction with it. By using our platform, you confirm that you have read and understood this Policy.
App kiss918 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example Information | Required? |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Yes |
| Contact Information | Malaysian phone number, email address | Yes |
| Account Information | Username, password (encrypted), security questions | Yes |
| Financial Information | E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, etc.), bank account numbers | Yes |
| Verification Documents | MyKad copy, bank statement (for KYC purposes) | When required |
| Communication Information | Customer support chat transcripts, emails, and complaints | Optional |
When you use the app kiss918 platform, our systems automatically record certain technical information necessary to ensure the platform operates correctly and securely:
App kiss918 uses your personal data for the following purposes, and we only use data for the purposes stated or those reasonably related to them:
This is the primary purpose of our data collection. Without basic information such as your phone number, email address, and payment details, we cannot create an account for you, process deposits via Touch 'n Go or GrabPay, credit winnings to your account, or provide the Sports Betting and Live Casino services you signed up to enjoy on app kiss918.
Technical data such as IP addresses, device information, and login patterns are used to detect and prevent unauthorised access, identity fraud, money laundering, and platform abuse. This protects not only the platform's interests, but also the account security and funds of every member, including you.
As a regulated financial platform, app kiss918 is legally required to carry out Know Your Customer (KYC) procedures and comply with Anti-Money Laundering (AML) regulations. This involves collecting and verifying certain identity documents, particularly when processing large withdrawal amounts.
Anonymised platform usage data helps the app kiss918 technical team understand how players interact with specific features, identify technical issues, and make better product development decisions. The goal is to make the platform more intuitive and enjoyable for all Malaysian players.
We use your phone number and email address to send important transaction notifications, account security alerts, policy update notices, and — with your consent — selected promotional offers that may interest you based on your gaming activity on app kiss918.
App kiss918 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Each processing purpose is supported by a clear legal basis:
You have the right to withdraw consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
App kiss918 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share data for service operation purposes:
We work with selected service providers that help us run the platform — including payment gateway providers (for processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX, and others), cloud service providers, gaming software providers, and analytics service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they have been engaged to provide.
App kiss918 may be required to disclose certain data to Malaysian government authorities or law enforcement bodies when mandated by law, court order, or directive from a competent authority. In such circumstances, we will notify you where permitted by law to do so.
In the event of a merger, acquisition, or transfer of app kiss918 assets, members' personal data may be transferred as part of the business assets. Members will be notified via platform notification or email prior to any such transfer, and your data protection rights will remain fully upheld.
In all of the data-sharing situations described above, we ensure that adequate safeguards are in place and that data is only shared to the extent necessary for the relevant purpose.
Keeping your data secure is a top technical and operational priority for app kiss918. We implement multiple layers of protection to safeguard your data against unauthorised access, misuse, loss, or destruction:
Access to members' personal data within app kiss918 is restricted on a need-to-know basis. Only staff who require access to carry out specific service functions are permitted, and all access is logged and monitored. Internal passwords are governed by strict security standards and updated on a regular basis.
App kiss918 has a comprehensive security incident response procedure. In the event of a data breach that may affect your rights or freedoms, we will notify you via email or in-platform notification within a reasonable timeframe after the incident is detected, in accordance with applicable legal requirements.
App kiss918 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service delivery |
| Financial transaction records | 7 years | AML Legal Requirements |
| KYC documents (MyKad, passport) | 7 years | Legal requirement |
| Customer support communication logs | 3 years | Dispute resolution |
| Technical data (logs, IP) | 90 days | Security and forensics |
| Closed account data | 7 years | Legal requirement |
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which you may exercise at any time:
You have the right to obtain a copy of the personal data we hold about you. Requests will be processed within 14 working days.
You have the right to request correction of any inaccurate or incomplete data. Basic data updates can be made directly through your account settings.
You may request the deletion of your data in certain circumstances, subject to legal obligations that require us to retain specific data.
You may object to the processing of your data for direct marketing purposes at any time, with no justification required.
You have the right to receive a copy of your data in a structured, machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data in specific situations while a dispute or review is in progress.
How to Exercise Your Rights: Contact our privacy team by email support@appkiss918.click or via Live Chat within the app kiss918 platform. Please include your full name and account number. We will respond within 14 business days. Identity verification may be required before your request is processed.
App kiss918 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and analyse usage of our services. Below are the types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the app kiss918 platform.
App kiss918 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe someone under the age of 18 has registered on our platform, please notify us immediately via support@appkiss918.click.
All new registrations on app kiss918 go through an age verification process. We reserve the right to request age verification documents (such as a copy of your MyKad) at any time. Any account found to belong to a minor will be closed immediately.
App kiss918 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data collection practices, developments in Malaysian privacy law, or updates to the services we offer. Any amendments will be accompanied by a revised effective date at the top of this document.
For material amendments — those that substantially change how we collect or use your data — we will provide clearer notice via in-platform notifications on app kiss918 or by email to the address registered on your account, at least 14 days before the amendment takes effect.
Your continued use of the app kiss918 platform after any amendments take effect constitutes your acceptance of the revised Policy. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 8.
If you have any questions, concerns, or wish to exercise your privacy rights regarding this Privacy Policy or the way app kiss918 handles your personal data, please get in touch with us through any of the following channels:
We are committed to responding to all privacy-related inquiries within 14 business days from the date of receipt. For more complex requests such as full data deletion or data portability, processing may take up to 30 business days, and we will keep you informed of the progress.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection, Ministry of Communications and Digital Malaysia, in accordance with the procedures set out by that body.
Over 2 million Malaysian players trust app kiss918 — not just for a great gaming experience, but for data protection they can count on. Register today and enjoy entertainment with complete peace of mind.
Related Documents
App kiss918 is committed to responsible gaming. All games on our platform are for entertainment purposes and are strictly for users aged 18 and above. If you or someone you know needs support with a gambling-related issue, please contact Talian Kasih: 15999 (free, 24 hours). For more information, visit the Responsible Gaming us.
For any enquiries relating to data privacy, contact us at support@appkiss918.click. We will respond within 14 working days. You may also wish to read Terms & Conditions us for full details on your rights and obligations as an app kiss918 member.